Finnair Investor Presentation — October 2021

Document content

Q3 2021: Travel restarted ;

half of Finnair markets

26.10.2021 Topi Manner, FinnairQ3: Travel restarted in Europe

•Finnair’s operating cash flow turned positive in Q3 for the

first time since Q4 2019

•Passenger numbers rose notably, bookings are

•Demand focused on leisure travel in Europe

•130 flights per day on average, part of the flights cargo-only

•Flying crew at the moment 1,000 (440 pilots, 560 cabin crew)

•Finnair’s affordable corona testing services supported the traffic recovery

Customer experience is

•Lounges opened at Helsinki Airport

•New inflight service concepts, restart of inflight

•Customer satisfaction still high: NPS 44

•Skytrax : Finnair the best airline in Northern

Europe for the 11thtime

•Customer service is burdened at the moment

•Smoother entry to Finland for fully vaccinated

4Record quarter for Cargo

•Demand for air cargo remained exceptionally strong,

due to global supply chain disruptions

•Air freight prices have more than doubled compared to pre-pandemic levels

•Finnair Cargo's delivery reliability and flexibility played to our advantage

•Air freight demand also supports long- haul passenger

flights; one third of our long- haul flights were cargo-

•Exceptionally strong demand is expected to continue at least until the end of the year

5Q3result still heavily negative

•Cargo’s share of revenue is one third

•Expense management was successful.

However, notably increased volume

Preview truncated — download the full document for the complete content.