ServiceNow Investor Presentation — April 2018

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© 2018 ServiceNow All Rights ReservedInvestor Presentation

First Quarter 20182

© 2018 ServiceNow All Rights ReservedSafe Harbor and Other Information

This presentation contains “forward‐looking” statements that are based on our management’s beliefs and assumptions and on inf ormation currently available to management. We intend for such

forward‐looking statements to be covered by the safe harbor provisions for forward‐looking statements contained in the U.S. P rivate Securities Litigation Reform Act of 1995. Forward‐looking

statements include information concerning our possible or assumed strategy, future operations, financing plans, operating mod el,financial position, future revenues, projected costs, competitive

position, industry environment, potential growth opportunities, potential market opportunities, plans and objectives of manag eme nt and the effects of competition on our business.

Forward‐looking statements include all statements that are not historical facts and can be identified by terms such as “antic ipates,” “believes,” “could,” “seeks,” “estimates” (including, without

limitation, financial estimates denoted with an “E,” such as FY18E), “targets,” “guidance,” “expects,” “intends,” “may,” “pla ns,” “potential,” “predicts,” “prospects,” “projects,” “should,” “will,”

“would” or similar expressions and the negatives of those terms, although not all forward‐looking statements contain these id entifying words.

Forward‐looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results , performance or achievements to be materially different from any

future results, performance or achievements expressed or implied by the forward‐looking statements. We cannot guarantee that we will achieve the plans, intentions, or expectations disclosed in

our forward‐looking statements, and you should not place undue reliance on our forward‐looking statements.

Forward -looking statements represent our management’s beliefs and assumptions only as of the date of this presentation. We under take no obligation, and do not intend, to update these

forward‐looking statements, to review or confirm analysts’ expectations, or to provide interim reports or updates on the prog ress of the current financial quarter. Further information on these

and other factors that could affect our financial results are included in the filings we make with the Securities and Exchang e Commission (the “SEC”), including those discussed in our most recent

Annual Report on Form 10 -K and Quarterly Report on Form 10 -Q.

This presentation includes certain non‐GAAP financial measures and the corresponding growth rates as defined by SEC rules. Fo r additional information, see the slide titled “Statement Regarding