ServiceNow Investor Presentation — August 2019

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KEY TAKEAWAYS© 2019 COPYRIGHT DISTRIBUTION NOW

Disclosure Statement

Statements made in the course of this presentation that state the Company's or management's intentions, hopes, beliefs,

expectations or predictions of the future are forward -looking statements. It is important to note that the Company's actual

results could differ materially from those projected in such forward -looking statements. Additional information concerning

factors that could cause actual results to differ materially from those in the forward -looking statements is contained from

time -to-time in the Company's filings with the U.S. Securities and Exchange Commission (SEC). Any decision regarding the

Company or its securities should be made upon careful consideration of not only the information here presented, but also other available information, including the information filed by the Company with the SEC. Copies of these filings may be

obtained by contacting the Company or the SEC.

In an effort to provide investors with additional information regarding our results as determined by U.S. Generally Accepted Accounting Principles (GAAP), we disclose various non- GAAP financial measures in our quarterly earnings press

releases and other public disclosures. We use these non- GAAP financial measures internally to evaluate and manage the

Company’s operations because we believe it provides useful supplemental information regarding the Company’s ongoing

economic performance. The non -GAAP financial measures include: ( i) earnings before interest, taxes, depreciation and

amortization (EBITDA) excluding other costs, (ii) net income excluding other costs and (iii) diluted earnings per share excluding other costs. Each of these financial measures excludes the impact of certain other costs and therefore has not

been calculated in accordance with GAAP . A reconciliation of each non- GAAP financial measure to its most comparable

GAAP financial measure can be found in our quarterly earnings press release.

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CEO Perspective: Second Quarter Key Takeaways

Generated $66M in quarterly free cash flow

EBITDA excluding other costs at $27M

U.S. Process Solutions improved YOY revenue by 36% expanding our

customer base servicing upstream and midstream markets

Closed two small acquisitions, bolstering U.S. Process Solutions

Continuing cost control and operational efficiencies

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Maintained flat YOY top line with U.S. rig count decline while exhibiting solid expense controlSecond Quarter Results