ServiceNow Investor Presentation — December 2018

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Fourth Quarter 2018Investor Presentation2

© 2019 ServiceNow, Inc. All Rights Reserved.Safe Harbor and Other Information

This presentation contains “forward ‐looking” statements that are based on our management’s beliefs and assumptions and on information currently available to

management. We intend for such forward ‐looking statements to be covered by the safe harbor provisions for forward ‐looking statements contained in the U.S.

Private Securities Litigation Reform Act of 1995. Forward ‐looking statements include information concerning our possible or assumed strategy, future operations,

financing plans, operating model, financial position, future revenues, projected costs, competitive position, industry enviro nme nt, potential growth opportunities,

potential market opportunities, plans and objectives of management, the effects of competition on our business and customer t rends.

Forward ‐looking statements include all statements that are not historical facts and can be identified by terms such as “anticipates,” “believes,” “could,” “seeks,”

“estimates” (including, without limitation, financial estimates denoted with an “E,” such as FY19E), “targets,” “guidance,” “ expects,” “intends,” “may,” “plans,”

“potential,” “predicts,” “prospects,” “projects,” “should,” “will,” “would” or similar expressions and the negatives of those terms, although not all forward ‐looking

statements contain these identifying words.

Forward ‐looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, perfor man ce or achievements to

be materially different from any future results, performance or achievements expressed or implied by the forward ‐looking statements. We cannot guarantee that

we will achieve the plans, intentions, or expectations disclosed in our forward ‐looking statements, and you should not place undue reliance on our forward ‐looking

Forward -looking statements represent our management’s beliefs and assumptions only as of the date of this presentation. We under take no obligation, and do not

intend, to update these forward ‐looking statements, to review or confirm analysts’ expectations, or to provide interim reports or updates on the progress of the

current financial quarter. Further information on these and other factors that could affect our financial results are include d in the filings we make with the Securities

and Exchange Commission (the “SEC”), including those discussed in our most recent Annual Report on Form 10 -K and Quarterly Repor t on Form 10 -Q.

This presentation includes certain non ‐GAAP financial measures and the corresponding growth rates as defined by SEC rules. For additional information, see the