ServiceNow Investor Presentation — April 2024

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Investor Presentation

First Quarter 2024© 2022 ServiceNow, Inc. All Rights Reserved. Confidential. 2

®Safe Harbor and Other Information

This presentation contains “forward ‐looking” statements that are based on our management’s beliefs and assumptions and on information currently available to mana gem ent.

Forward ‐looking statements include information concerning our possible or assumed strategy, future operations, financing plans, opera ting model, financial position, future revenues,

projected costs, competitive position, industry environment, potential growth opportunities, potential market opportunities, plans and objectives of management, the effects of

competition on our business and customer trends.

Forward ‐looking statements include all statements that are not historical facts and can be identified by terms such as “anticipates,” “believes,” “could,” “seeks,” “estimates” (including,

without limitation, financial estimates denoted with an “E,” such as FY24E), “targets,” “guidance,” “expects,” “intends,” “ma y,”“plans,” “potential,” “predicts,” “prospects,” “projects,”

“should,” “will,” “would” or similar expressions and the negatives of those terms, although not all forward ‐looking statements contain these identifying words.

Forward -looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, p erformance or achievements to be materially different

from any future results, performance or achievements expressed or implied by the forward -looking statements. Additionally, these forward -looking statements, particularly our guidance,

involve risks, uncertainties and assumptions based on information available to us as of 4/24/24, including those related to o ur future financial performance, global economic conditions and

demand for digital transformation. Many of these assumptions relate to matters that are beyond our control and changing rapid ly,including, but not limited to, fluctuations in the value of

foreign currencies relative to the U.S. Dollar; fluctuations in interest rates; the impact armed conflicts and bank failures on macroeconomic conditions; inflation; and fluctuations and

volatility in our stock price. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, o ur results could differ materially from the results expressed or implied by

the forward -looking statements we make. Further information on these and other factors that could cause or contribute to such di fferences include, but are not limited to those discussed in

the “Risk Factors” section in our Annual Report on Form 10 -K filed for the year ended December 31, 2023 and in our other Securit ies and Exchange Commission (“SEC”) filings. We cannot