ServiceNow Investor Presentation — December 2017

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Full-Year 2017 Review

& Key Takeaways© 2018 COPYRIGHT DISTRIBUTION NOWStatements made in the course of this presentation that state the Company's or

management's intentions, hopes, beliefs, expectations or predictions of the future are

forward -looking statements. It is important to note that the Company's actual results

could differ materially from those projected in such forward -looking statements.

Additional information concerning factors that could cause actual results to differ

materially from those in the forward -looking statements is contained from time -to-time

in the Company's filings with the U.S. Securities and Exchange Commission. Any decision

regarding the Company or its securities should be made upon careful consideration of not

only the information here presented, but also other available information, including the

information filed by the Company with the SEC. Copies of these filings may be obtained

by contacting the Company or the SEC.

4thQuarter and Full -Year 2017 Review & Key Takeaways2Forward Looking Statements© 2018 COPYRIGHT DISTRIBUTION NOWDelivered more than 25% year over year (YoY) growth from 2016 to 2017

Executing well on strategy to maximize core operations, drive margin

expansion, leverage acquisitions and take a disciplined approach to capital

Looking ahead, focus will be on operational efficiency initiatives and

supporting growth initiatives

3CEO Perspective: Key Takeaways

DNOW is well positioned to capitalize on a continued market upcycle

4thQuarter and Full -Year 2017 Review & Key Takeaways© 2018 COPYRIGHT DISTRIBUTION NOWQuarterly revenue improved by 24% YoY to $669M, down sequentially a seasonal 4%, while revenue per billing day was up

GAAP net loss was $3M, or net income excluding other costs (a non

-GAAP measure)* was $1M; a $32M improvement YoY

Included in the fourth quarter 2017 results, but not characterized as other costs, was a pre

-tax gain of $10M from the sale of a

property previously held for sale

GAAP diluted loss per share improved to a $0.03 loss, with non

-GAAP diluted earnings per share excluding other costs of $0.01

EBITDA excluding other costs improved to $13M in 4Q, a $44M improvement YoY

Gross margins were 19.1%, up 270 bps YoY

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