ServiceNow Investor Presentation — January 2020

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KEY TAKEAWAYS© 2020 COPYRIGHT DISTRIBUTION NOW

Disclosure Statement

2Statements made in the course of this presentation that state the Company's or management's intentions, hopes, beliefs,

expectations or predictions of the future are forward -looking statements. It is important to note that the Company's actual

results could differ materially from those projected in such forward -looking statements. Additional information concerning

factors that could cause actual results to differ materially from those in the forward -looking statements is contained from

time -to-time in the Company's filings with the U.S. Securities and Exchange Commission (SEC). Any decision regarding the

Company or its securities should be made upon careful consideration of not only the information here presented, but also other available information, including the information filed by the Company with the SEC. Copies of these filings may be

obtained by contacting the Company or the SEC.

In an effort to provide investors with additional information regarding our results as determined by U.S. Generally Accepted Accounting Principles (GAAP), we disclose various non- GAAP financial measures in our quarterly earnings press

releases and other public disclosures. We use these non- GAAP financial measures internally to evaluate and manage the

Company’s operations because we believe it provides useful supplemental information regarding the Company’s ongoing

economic performance. The non -GAAP financial measures include: (i) earnings before interest, taxes, depreciation and

amortization (EBITDA) excluding other costs (sometimes referred to as “EBITDA”), (ii) net income (loss) excluding other costs and (iii) diluted earnings (loss) per share excluding other costs. Each of these financial measures excludes the impact

of certain other costs and therefore has not been calculated in accordance with GAAP . A reconciliation of each non- GAAP

financial measure to its most comparable GAAP financial measure can be found in our quarterly earnings press release.

First Quarter 2020© 2020 COPYRIGHT DISTRIBUTION NOW

CEO Perspective: First Quarter Key Takeaways

1Q20 revenue of $604M, down 5% sequentially and 23% lower YOY resulting from

reduced activity due to impacts of COVID- 19 and oil demand shock

U.S. revenue channels: 50% U.S. Energy Centers, 28% U.S. Supply Chain Services, 22% U.S. Process Solutions

Gross margins declined 20 basis points sequentially, due to inventory charges

$202M cash on hand and zero debt, credit facility expires in April 2023

Cash provided by operating and investing activities was $28M