ServiceNow Investor Presentation — January 2021 - ServiceNow

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Disclosure Statement

2▪Statements made in the course of this presentation that state the Company's or management's intentions, hopes, beliefs,

expectations or predictions of the future are forward -looking statements. It is important to note that the Company's actual

results could differ materially from those projected in such forward -looking statements. Additional information concerning

factors that could cause actual results to differ materially from those in the forward -looking statements is contained from

time -to-time in the Company's filings with the U.S. Securities and Exchange Commission (SEC). Any decision regarding the

Company or its securities should be made upon careful consideration of not only the information here presented, but also

other available information, including the information filed by the Company with the SEC. Copies of these filings may be

obtained by contacting the Company or the SEC.

▪In an effort to provide investors with additional information regarding our results as determined by U.S. Generally

Accepted Accounting Principles (GAAP), we disclose various non -GAAP financial measures in our quarterly earnings press

releases and other public disclosures. We use these non -GAAP financial measures internally to evaluate and manage the

Company’s operations because we believe it provides useful supplemental information regarding the Company’s ongoing

economic performance. The non -GAAP financial measures include: (i) earnings before interest, taxes, depreciation and

amortization (EBITDA) excluding other costs (sometimes referred to as “EBITDA”), (ii) net income (loss) excluding other

costs and (iii) diluted earnings (loss) per share excluding other costs. Each of these financial measures excludes the impact

of certain other costs and therefore has not been calculated in accordance with GAAP . A reconciliation of each non -GAAP

financial measure to its most comparable GAAP financial measure can be found in our earnings press release.

CEO Perspective: First Quarter Key Takeaways

▪1Q21 revenue was $361M, up 13% sequentially, driven by improved activity and

growth from all three reporting segments

▪U.S. Energy contributed 81% and U.S. Process Solutions contributed 19% of U.S.

revenue in the quarter

▪1Q21 gross margins were 20.8% on resilient product margins and lower sequential

▪$374M cash balance at March 31, 2021, with zero debt