ServiceNow Investor Presentation — July 2021

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Second Quarter 2021Investor Presentation2 © 2021 ServiceNow, Inc. All Rights Reserved. ®Safe Harbor and Other Information

This presentation contains “forward ‐looking” statements that are based on our management’s beliefs and assumptions and on information currently available to mana gem ent.

Forward ‐looking statements include information concerning our possible or assumed strategy, future operations, financing plans, opera ting model, financial position, future revenues,

projected costs, competitive position, industry environment, potential growth opportunities, potential market opportunities, plans and objectives of management, the effects of

competition on our business and customer trends.

Forward ‐looking statements include all statements that are not historical facts and can be identified by terms such as “anticipates,” “believes,” “could,” “seeks,” “estimates” (including,

without limitation, financial estimates denoted with an “E,” such as FY21E), “targets,” “guidance,” “expects,” “intends,” “ma y,”“plans,” “potential,” “predicts,” “prospects,” “projects,”

“should,” “will,” “would” or similar expressions and the negatives of those terms, although not all forward ‐looking statements contain these identifying words.

Forward -looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance or achievements to be materially different

from any future results, performance or achievements expressed or implied by the forward -looking statements. Additionally, these forward -looking statements, particularly our guidance,

involve risk, uncertainties and assumptions based on information available to us as of 7/28/21, including those related to th e continued impacts of COVID -19 on our business, future financial

performance and global economic conditions. Many of these assumptions relate to matters that are beyond our control and chang ingrapidly, including, but not limited to, the timeframes

for and severity of social distancing and other mitigation requirements, the timing of headwinds from COVID -19, the availability of vaccinations, the continued impact of COVID -19 on new

or existing customers’ purchasing decisions and the length of our sales cycles, renewal timing or billings terms, particularly f or customers in certain industries highly affected by COVID -19.

Significant variation from the assumptions underlying our forward -looking statements could cause our actual results to vary or cause us to modify our guidance higher or lower, and the

impact could be significant. Further information on these and other factors that could cause or contribute to such differences include, but are not limited to those discussed in the section