ServiceNow Investor Presentation — July 2024

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Second Quarter 2024© 2024 ServiceNow, Inc. All Rights Reserved. 2

© 2024 ServiceNow, Inc. All Rights Reserved. 2This presentation contains “forward ‐looking” statements that are based on our management’s beliefs and assumptions and on information currently available to mana gem ent.

Forward ‐looking statements include information concerning our possible or assumed strategy, future operations, financing plans, opera ting model, financial position, future

revenues, projected costs, competitive position, industry environment, potential growth opportunities, potential market oppor tunities, plans and objectives of management, the

effects of competition on our business and customer trends.

Forward ‐looking statements include all statements that are not historical facts and can be identified by terms such as “anticipates,” “believes,” “could,” “seeks,” “estimates”

(including, without limitation, financial estimates denoted with an “E,” such as FY24E), “targets,” “guidance,” “expects,” “i ntends,” “may,” “plans,” “potential,” “predicts,”

“prospects,” “projects,” “should,” “will,” “would” or similar expressions and the negatives of those terms, although not all forward‐looking statements contain these identifying words.

Forward -looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, p erformance or achievements to be materially

different from any future results, performance or achievements expressed or implied by the forward -looking statements. Additiona lly, these forward -looking statements, particularly

our guidance, involve risks, uncertainties and assumptions based on information available to us as of July 24, 2024, includin g those related to our future financial performance,

global economic conditions and demand for digital transformation. Many of these assumptions relate to matters that are beyond our control and changing rapidly, including, but

not limited to, fluctuations in the value of foreign currencies relative to the U.S. Dollar; fluctuations in interest rates; theimpact armed conflicts and bank failures on macroeconomic

conditions; inflation; and fluctuations and volatility in our stock price. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ

materially from the results expressed or implied by the forward -looking statements we make. Further information on these and oth er factors that could cause or contribute to such

differences include, but are not limited to those discussed in the “Risk Factors” section in our Annual Report on Form 10 -K filed for the year ended Dec ember 31, 2023 and in our

other Securities and Exchange Commission (“SEC”) filings. We cannot guarantee that we will achieve the plans, intentions, or exp ectations disclosed in our forward -looking