ServiceNow Investor Presentation — June 2019

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Second Quarter 2019Investor Presentation2

© 2019 ServiceNow, Inc. All Rights Reserved.Safe Harbor and Other Information

This presentation contains “forward ‐looking” statements that are based on our management’s beliefs and assumptions and on information currently available to

management. We intend for such forward ‐looking statements to be covered by the safe harbor provisions for forward ‐looking statements contained in the U.S.

Private Securities Litigation Reform Act of 1995. Forward ‐looking statements include information concerning our possible or assumed strategy, future operations,

financing plans, operating model, financial position, future revenues, projected costs, competitive position, industry enviro nme nt, potential growth opportunities,

potential market opportunities, plans and objectives of management, the effects of competition on our business and customer t rends.

Forward ‐looking statements include all statements that are not historical facts and can be identified by terms such as “anticipates,” “believes,” “could,” “seeks,”

“estimates” (including, without limitation, financial estimates denoted with an “E,” such as FY19E), “targets,” “guidance,” “ expects,” “intends,” “may,” “plans,”

“potential,” “predicts,” “prospects,” “projects,” “should,” “will,” “would” or similar expressions and the negatives of those terms, although not all forward ‐looking

statements contain these identifying words.

Forward ‐looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, perfor man ce or achievements to

be materially different from any future results, performance or achievements expressed or implied by the forward ‐looking statements. Factors that could cause or

contribute to such differences include, but are not limited to those discussed in the section titled “Risk Factors,” set forth in our Quarterly Reports on Form 10 -Q and

in our other SEC filings. Wecannot guarantee that we will achieve the plans, intentions, or expectations disclosed in our forward ‐looking statements, and you

should not place undue reliance on our forward ‐looking statements.

Forward -looking statements represent our management’s beliefs and assumptions only as of the date of this presentation. We under take no obligation, and do not

intend, to update these forward ‐looking statements, to review or confirm analysts’ expectations, or to provide interim reports or updates on the progress of the

current financial quarter. Further information on these and other factors that could affect our financial results are include d in the filings we make with the Securities

and Exchange Commission (the “SEC”), including those discussed in our most recent Annual Report on Form 10 -K and Quarterly Repor t on Form 10 -Q.