ServiceNow Investor Presentation — October 2018

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We Distribute Products That Deliver Energy to the World®

Third Quarter 2018 Review & Key

Takeaways© 2018 COPYRIGHT DISTRIBUTION NOWStatements made in the course of this presentation that state the Company's or management's intentions, hopes, beliefs,

expectations or predictions of the future are forward -looking statements. It is important to note that the Company's actual

results could differ materially from those projected in such forward -looking statements. Additional information concerning

factors that could cause actual results to differ materially from those in the forward -looking statements is contained from

time -to-time in the Company's filings with the U.S. Securities and Exchange Commission (SEC). Any decision regarding the

Company or its securities should be made upon careful consideration of not only the information here presented, but also

other available information, including the information filed by the Company with the SEC. Copies of these filings may be

obtained by contacting the Company or the SEC.

In an effort to provide investors with additional information regarding our results as determined by U.S. Generally Accepted

Accounting Principles (GAAP), we disclose various non -GAAP financial measures in our quarterly earnings press releases and

other public disclosures. We use these non- GAAP financial measures internally to evaluate and manage the Company’s

operations because we believe it provides useful supplemental information regarding the Company’s ongoing economic performance. The non -GAAP financial measures include: ( i) earnings before interest, taxes, depreciation and amortization

(EBITDA) excluding other costs, (ii) net income (loss) excluding other costs and (iii) diluted earnings (loss) per share excludi ng

other costs. Each of these financial measures excludes the impact of certain other costs and therefore has not been calculate d

in accordance with GAAP . A reconciliation of each non- GAAP financial measure to its most comparable GAAP financial

measure can be found in our quarterly earnings press release.

3rd Quarter 2018 Review & Key Takeaways2Forward Looking Statements© 2018 COPYRIGHT DISTRIBUTION NOWDelivered 18% year

-over -year (YOY) revenue growth

YOY EBITDA excluding other costs incrementals were 22%

Gross margins improved 100 bps YOY

Our strategy to leverage U.S. Process Solutions and Supply Chain Services is

delivering expanded YOY revenue of 30% or more for each U.S. channel

Continued focus on supporting growth and operational efficiency initiatives

3CEO Perspective: Third Quarter Key Takeaways