ServiceNow Investor Presentation — September 2020

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Third Quarter 2020Investor Presentation2 © 2020 ServiceNow, Inc. All Rights Reserved. ®Safe Harbor and Other Information

This presentation contains “forward ‐looking” statements that are based on our management’s beliefs and assumptions and on information currently available to mana gem ent.

Forward ‐looking statements include information concerning our possible or assumed strategy, future operations, financing plans, opera ting model, financial position, future revenues,

projected costs, competitive position, industry environment, potential growth opportunities, potential market opportunities, plans and objectives of management, the effects of

competition on our business and customer trends.

Forward ‐looking statements include all statements that are not historical facts and can be identified by terms such as “anticipates,” “believes,” “could,” “seeks,” “estimates” (including,

without limitation, financial estimates denoted with an “E,” such as FY20E), “targets,” “guidance,” “expects,” “intends,” “ma y,”“plans,” “potential,” “predicts,” “prospects,” “projects,”

“should,” “will,” “would” or similar expressions and the negatives of those terms, although not all forward ‐looking statements contain these identifying words.

Forward -looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, p erformance or achievements to be materially different

from any future results, performance or achievements expressed or implied by the forward -looking statements. Additionally, these forward -looking statements, particularly our guidance,

involve risk, uncertainties and assumptions, including those related to the continued impacts of COVID -19 on our business and gl obal economic conditions. Many of these assumptions

relate to matters that are beyond our control and changing rapidly, including, but not limited to, the timeframes for and sev erity of social distancing and other mitigation requirements, the

timing of headwinds from COVID -19, the continued impact of COVID -19 on new or existing customers’ purchasing decisions and the l ength of our sales cycles, renewal timing or billings

terms, particularly for customers in certain industries highly affected by COVID -19. Significant variation from the assumptions underlying our forward -looking statements could cause our

actual results to vary, and the impact could be significant. Further information on these and other factors that could cause or contribute to such differences include, but are not limited to

those discussed in the section titled “Risk Factors,” in our Quarterly Report on Form 10 -Q that will be filed for the quarter en ded 9/30/2020 and in our other Securities and Exchange