ServiceNow Investor Presentation — March 2020

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First Quarter 2020Investor Presentation2 © 2020 ServiceNow, Inc. All Rights Reserved. ®Safe Harbor and Other Information

This presentation contains “forward ‐looking” statements that are based on our management’s beliefs and assumptions and on information currently available to mana gem ent. We intend

for such forward ‐looking statements to be covered by the safe harbor provisions for forward ‐looking statements contained in the U.S. Private Securities Litigation Reform Act of 1995.

Forward ‐looking statements include information concerning our possible or assumed strategy, future operations, financing plans, opera ting model, financial position, future revenues,

projected costs, competitive position, industry environment, potential growth opportunities, potential market opportunities, plans and objectives of management, the effects of

competition on our business and customer trends.

Forward ‐looking statements include all statements that are not historical facts and can be identified by terms such as “anticipates,” “believes,” “could,” “seeks,” “estimates” (including,

without limitation, financial estimates denoted with an “E,” such as FY20E), “targets,” “guidance,” “expects,” “intends,” “ma y,”“plans,” “potential,” “predicts,” “prospects,” “projects,”

“should,” “will,” “would” or similar expressions and the negatives of those terms, although not all forward ‐looking statements contain these identifying words.

Forward -looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, p erformance or achievements to be materially different

from any future results, performance or achievements expressed or implied by the forward -looking statements. Additionally, these forward -looking statements, particularly our guidance,

involve risk, uncertainties and assumptions, including those related to the impacts of COVID -19 on our business and global econo mic conditions. Many of these assumptions relate to

matters that are beyond our control and changing rapidly, including, but not limited to, the timeframes for and severity of s ocial distancing and other mitigation requirements, the impact

of COVID -19 on our customers’ purchasing decisions and the length of our sales cycles, particularly for customers in certain ind ustries highly affected by COVID -19. Significant variation from

the assumptions underlying our forward -looking statements could cause our actual results to vary, and the impact could be signif icant. Further information on these and other factors that

could cause or contribute to such differences include, but are not limited to those discussed in the section titled “Risk Fac tors,” in our Quarterly Report on Form 10 -Q that will be filed for the